Nikastic Buyer Protection

 

 


Nikastic Buyer Protection Policy with “Shop with Confidence Guarantee!"

Nikastic pledges to deliver a reliable customer online experience, and to protect your online information. We guarantee to safeguard every online transaction you make at Nikastic.com.


Buyer Protection includes:


• Customer support

• Buyer privacy and security

• Our personal information security

• Keeping your information private

• Merchandise guarantee

• Merchandise returns

• Our information gathering policies

• Returns & Refunds

 

Customer Support

  • We provide unlimited online customer support 24/7. All our email support responses are met within 24 hours or less, seven days a week, 365 days a year.

    For direct and urgent customer & Technical support, we can be reached toll-free at:  1-888-823-3024,  Monday through Friday 9AM - 5PM, EST.

 

Buyer privacy and security


How our security keeps your personal information safe:

  • What is personal information?

The term “personal information” refers to personal facts that you voluntarily provide to us, and which identify you.

  • Our Secure Sockets Layer (SSL), an encryption technology that works with all of today's web browsers, means that only Nikastic authorized personnel view your personal and payment information.
  • In addition to our Secured Servers, our system goes through a frequent scan of more than 45,400 known vulnerabilities, (using PCI Security Standards), shown by our GoDaddy Website Protection Seal. So we are constantly checking that our system is providing safety and protection of all our users’ data.

 How to keep your personal information safe:

  • Nikastic will not hold liable customers for unauthorized purchases using their credit cards. If you ever find that your credit card has been used without authorization, immediately your card provider’s instructions for reporting the problem.
  • Nikastic will never call or email a customer to ask for disclosure of any personal or payment information. Only submit this information when completing an order checkout on Nikastic.com, when making updates to your account information on Nikastic.com, or when contacting Nikastic.com directly.
  • Be cautious of suspicious e-mails that provide links to update your personal or payment information; Please do not click on these links! They are likely spam. Delete them from your inbox instead.

 

Your merchandise guarantee:

Both the merchandise replacement and shipping cost will be covered:

      • If your purchase arrives not as described, missing, defective, or broken en route.

      • If you elect to replace a defective or broken item, we will pay for shipping the replacement.

      • Buyers under Nikastic Buyer Protection are covered only through the same payment method utilized while placing the order.  (i.e. we will not refund through another channel, such as Paypal if money order was used as  original payment.)

• Nikastic.com provides a 7 through 60-day money-back guarantee on nearly all our merchandise; medical, specialty clothes and hygiene products are excluded.


Other exclusions:

 • Buyers who change their mind after receiving an ‘as described’ item simply because they don’t want it and wish to simply return the item, will not be covered under   Nikastic Buyer protection.
   
 • Item(s) shipped to a different address other than the primary delivery address used at time of purchase.


Returning a purchase:

 Contact us immediately. If we agree that your purchase should be returned, use the Return Form that usually accompanied your merchandise. We at times provide a pre-addressed shipping label for your convenience on most items.

•  Complete the Return Form, indicating item(s) being replaced and reason(s).
•  Securely pack your merchandise with the invoice.
•  Ship through a trusted courier who provides a tracking number.

* Contact Us using our Email form link found on the bottom section of the main page of our web store or you can simply click on link here Contact Us. You can also call Customer Support at 1-888-823-3024 opt.# 2


Nikastic Customer Information Gathering Policy Guidelines:

  •  We collect information so we can:

 1) provide Nikastic.com customers support and requested services;

2) accept, process, and send out any vital notices on order transactions;

3) resolve order issues and disputes, and troubleshoot problems;

4) send out directed marketing, service update notices, and promotional offers based on reserved communication methods (i.e. newsletters, email and customer account message announcements;

5) verify information for accuracy and authenticate it with third parties;

6) prevent possible forbidden or illegal activities.  

 To Learn more of Nikastic.com Return & Refund policies, please click the link or it can also be found by clicking on the link on the bottom part of main page of the web store.

To Learn of Nikastic.com other policies, visit the Help page by click on the link or also can be found by clicking the link on the top part of main page of the web store.