Frequently Asked Questions

 



How can I track my package?

Customers can track their order by navigating to their account via the login at the link at the top of the majority of our website pages. Then, choose “view order” and you will see both the invoice and tracking data. All active orders can be simply tracked by choosing “Track your order” to see the tracking data in real time.

Why isn't there tracking information for my order?

If you don't see any tracking data for your shipment and the estimated delivery date has not yet passed, your package should still arrive on time. Email us and we can always provide you with a prompt status update of your order shipment.

What methods of payments do you accept?

Nikastic.com Customers ordering online from our website store are allowed to use the following kinds of cards or other payment to purchase your items:

• Visa
• MasterCard
• Discover
• American Express
• Paypal Payment Service
• PaypalBillme Later Service
• Google Checkout
• Money Order

We also will take money orders once your order is confirmed. Money orders should be sent to the following address:


Nikastic
347 5TH Ave
Suite #1402-124
New York, New York 10016
USA


How do I return an item?

In order to return an item, you must immediately contact us and use the Return Form that was inside the box with your order. We will give you a preaddressed shipping label to make it easier for you to send an item back. Fill out Return Form, showing which item(s) that you are exchanging or returning along with the reasons. Be sure to pack the returned items along with your invoice.

How do I Exchange an item?

If all that you wish is to merely exchange your item for a different product, then the top thing you should do is send back your article and ask for a complete refund and put in a new order. Be sure to contact the Nikastic Customer Support before you take this action. Restocking fees may apply. Additional exceptions may apply on certain marked product. Please follow the specific item return policy found on the product detail page to learn more.

When is my credit card charged?

Upon order being placed and completed, it is then processed & confirmed for precise information accuracy. When Confirmation is authenticated by matching customer information input, the final step is reached & the card is then charged. This automated process allows us to instantly identify unapproved fraudulent charges.

International Shipping?

Yes we do. We are able to process & ship certain eligible items to most parts of the world. Please refer to product detail page for specifications on offered international shipping. Extra shipping fees will apply for orders shipped internationally.

How to Cancel an Item or Orders?

The amount of items ordered may be altered by going to your Shopping Cart and changing the amount of items by putting the new amount of that product into the box that you want to order.

Items can be changed or deleted from your Shopping Cart at any time prior to checking out. Just go to the Shopping Cart, click on update the Shopping Cart, and then click on remove to get rid of whatever product you wish to delete or change.

Can an Order be changed before it Ships?

Orders already in the shipping phase cannot be changed. Any questions or concerns can be sent to us by clicking our "Contact Us" link, located below or above web store page.

What about Fraudulent charges?

Any Fraudulent charges on a credit card, Google Checkout or PayPal account are not covered by Nikastic Buyer Protection Policy. If you notice any charge on your PayPal account that you did not authorize, report this in the PayPal Security Center. If Fraudulent charges were made through your credit card or other accepted Nikastic payment methods, then it can be resolved properly with your credit card company or respective issuing bank.

Is there a money-back guarantee?

At Nikastic, we guarantee complete satisfaction. We Offer 7 through 60 day money-back guarantee on nearly all our offered goods; exceptions on certain goods may apply. Please be sure to follow and review the Return policy under a product detail page. Learn more by clicking on the "Returns & Refund" link.

How do I create a good password for my account?

When generating a password, you ought to stay away from passwords which would be easily guessed. Passwords out to be a minimum size of six characters, and should contain a mix of numbers and letters in order to produce a strong password that is hard to guess. Passwords Nikastic uses are case sensitive, which means that they use upper and lower case, so be sure not to leave your CAPS LOCK on. Nikastic greatly recommends that its customers keep their passwords private.

What is PayPal Buyer Protection?

Buyers who make a purchase on Nikastic.com using PayPal are able to file a claim using PayPal Buyer Protection. When a buyer chooses to resolve any claim through PayPal, then Nikastic Buyer Protection Policy will not apply (instead, PayPal Buyer Protection will take effect). Please click on the "Help" link or locate it on top of most of our web store homepage for more detailed information.

Do you charge sales taxes?

In accordance with U.S state tax laws, Product(s) ordered on Nikastic.com, and shipped to destinations in the following states are subject to tax: New York, 8.375% - tax rate.

How about Privacy Policy?

At Nikastic.com, all information submitted to us is kept private. We do not Socilit or Sell any of our customer's personal information. Our exceptional secure shopping cart only uses a dual-method cookie to store customer shopping cart information & for promotional customer related-shopping suggestions or recommendations. Any of our sponsored advertiser ads offered by third party services are subject to separate privacy policies from our own. User discretion is advised. However, they're few exceptions where Nikastic must abide by & there are the following:

• Credit bureaus to report account information, as permitted by law.
• Companies that we will be acquiring or merged with. Under such conditions, we will prior inform this matter through new revised policies & notices to all our customer's.
• Law enforcement, State & Government authorities
• Third Parties- This will only be done following customer approval of notice or invitation is given, solely.

Concerns on site security?

At Nikastic, customer security is our primary & up-most concern. Fortunately, we can proudly say we're hosted on a secured & verified server and protected by up to 256-Bit SSL secure server with certificate validation. Above all, all of our customer information released is kept confidential & well encrypted from prying eyes.

How about browser Cookies?

Our exceptional secure online shopping cart uses a dual-form of cookies to store customer shopping cart information & for future-related shopping suggestions or recommendations We use both session and persistent cookies when you access our website or content. Session cookies expire and no longer have any effect when you log out of your account or close your browser. Persistent cookies remain on your device hard drive until you erase them or they expire. To Learn more, click on our Privacy Policy tab.

What is "Nikastic Buyer Protection Policy"?

At Nikastic.com, on seldom occasion a customer might receive something other than what they ordered. Rest assured, Nikastic Shop With Confidence Guarantee! & Buyer Protection will cover the cost of replacements, exchanges, shipping or complete refund on the rare chance we're unable to satisfy your needs. Please click Nikastic Buyer Protection link to learn more on what else is covered under the Buyer Protection Policy.

Correcting mistakes in payments to buyers

We reserve the right to correct any processing errors we discover. We will correct any processing errors by debiting or crediting the payment method used during the erroneous incident.