Nikastic Return, Exchange & Refund Policy

 

Please look over our merchandise Return and Exchange policy in case that you wish to return or exchange an item from Nikastic.com store. If you need additional information, Please click onto "Help" link or find it listed under “Customer Service” on the very bottom section of our web store.

If the product you purchased is not the same as described, our Nikastic Buyer Protection policy will insure customers won’t have to pay for shipping of a replacement product. Nonetheless please review the following:

Get in touch with us right away and be sure to use our Return Order Form that is typically sent along with your purchase. There is a pre- addressed label return form, included in order package for the customer’s convenience. Fill out this Return Order Form, showing the purchases you wish to exchange or return and why you are doing this. Be sure to pack the products securely along with your invoice and include a tracking number.

Your package should be shipped via USPS or UPS and use the enclosed pre-addressed shipping label. Please be sure to insure the package before mailing it off. Your return or exchange will be processed within 3 to 5 business days of receipt, although this process could take a longer period of time to show up on the statement of the credit card you used for purchase.

Exceptions to Returns

Some of the products on our website are not allowed to be returned if you open them.  This includes products such as video games, computer software and music products.
In addition, if the product has been somehow changed or it is shown that it was worn, we cannot accept it as a return or as an exchange. 

Fee for Restocking

Some of our products are subject to being charged a small percentage fee for restocking. This fee is then subtracted from any due refund, as well as the cost of the original shipping and handling on your order. 

Exchanges

If any item of clothing that you purchased is still in a “like new” condition and has not been worn, you can return it and get another one in a different size or color. A restocking fee will not be charged in this instance, but you will be charged for return mailing costs.
Here at Nikastic.com, We Offer a seven through sixty day money-back guarantee on almost our entire stock of products, not including medical, specialty clothing or hygiene items, as these are usually considered unsanitary and not eligible for re-selling on our website.

Nikastic provides its customers with fantastic and unlimited customer support online 24/7. We respond to email support request within 24 to 48 hours or less, seven days a week, 365 days a year.

Packages that are Undeliverable

Some of the time we get packages returned to our store. If this occurs, the customer will get a full refund, which also includes their shipping price.

We can’t re-send a customer’s order that was shipped back to our website as an undeliverable package, but customers can re-make their order and use a better shipping address.

If you aren’t sure if the order you placed can be sent to you as it was addressed, and you have yet to get a confirmation that it was returned to us by three to four weeks of the expected delivery date, then please go ahead and contact us as soon as you can and use the “contact us” button, which can be found at the bottom of our homepage on the website. Just click on it to use it.

Why was the order considered to be undeliverable?

Our shipping carriers could consider your package as undeliverable due to one of these next few reasons:

Item(s) sent to a P.O. Box, APO, or DPO.

Currently, Nikastic shipping courers are unable to send packages to a P.O. box address. Package can only be sent to a business with a street address or a residence with a physical mailing address.

Wrong Addresses.

If your address is wrong, not used any longer, or is outdated, the package is usually sent back to Nikastic via the shipper or the unintentional Receiver. To get this resolved, a customer needs to double-check the address they entered when they made an order. To eliminate any wrong address listed on your account, just click onto the "My account" link located on top of our store & login. After which you'll browse under the Account information heading in your dasboard account, & click on "Editi address", from there you can update or remove any information listed.

Carrier Can’t Deliver to Address.

The U.S. Postal Service will not deliver to certain addresses. Further, USPS will only forward items such as magazines and first class mail, not boxes.

Unsuccessful Delivery Attempts.

The majority of the shipping carriers used by us will try to deliver your order a total of three times. If your order has items worth $1,300 or more, it requires a signature, but usually the carrier can make a decision as to whether or not you have to sign it or not. The shipper may make you sign it when the box is going to an apartment, a business or a condominium or it may merely be due to the fact it wasn’t safe to leave the box at the address on the package. However, if due to this, the delivery driver thinks that they need you to sign it, and there was not anyone at home to do so, then the box will go back to us after three tries to deliver it.

During Tranport.

If a box gets damaged while in transit to the customer, the carrier may send it back to us and not try to delivery it. If so, please contact us ASAP to get a solution to this problem.

Recipient Refused Delivery.

If an unaware recipient was not expecting a delivery of a box or some sort of gift, characteristically they can refuse to accept the package if they think that it was a mistake. To solve this issue, you should always tell people if you are sending them a delivery for any reason.